SaaS Product Development

The first is how customers share the product (the technical term is multi-tenancy). Keeping everyone in one database, with each customer's records tagged so they never mix, is the cheapest to run and fine for most products. Giving each customer their own database makes sense when customers demand strict separation or your data volumes vary wildly. We recommend one based on your customers, not on habit.

The same goes for how your data is organized. If it can't handle a free plan, a team plan, and a special deal for one big customer, you'll feel it the first time sales promises something custom.

Taking a first payment is easy. The work is in plan changes, charging part of a month when someone switches plans, failed cards, retries, cancellations, and invoices. We connect Stripe or Paddle and build for those cases from the start.

The choice matters. Paddle acts as the merchant of record, meaning it is the legal seller, so it takes on the sales tax work. Its own documentation says it calculates, collects, and remits taxes for you. Stripe gives you more control and leaves tax to you or an add-on. We'll walk through which fits your market.

Pricing models change too. Charging per user is still common, but charging by usage, or a mix of both, is growing, especially when an AI feature has a real cost each time it runs. We build usage counting and plan limits into billing, so changing your pricing later is a settings change, not a rewrite.

Access by role, a first-use experience that gets a new customer to value quickly, and an admin area so your support team isn't asking engineers to edit the database. These are part of the product, and we scope them as such.

For most early SaaS products, one well-organized codebase beats a fleet of small separate services (often called microservices). It's faster to build, cheaper to run, and easier to change while you're still learning what customers want. We draw clear lines inside it, so splitting a piece out later is a planned move, not a rescue.

If you're at the idea stage, our MVP development approach is the place to start.

We put it on hosting you own, write down how the system connects to other software, and stay on for support after launch. Many clients then move to a monthly retainer for new features, security fixes, and keeping the tools it depends on up to date. There's no lock-in either way.